Terms and Conditions

Please read the following terms of use carefully. By creating an account, placing an order, or otherwise accessing or using the service, you acknowledge that you have read, understood, and agree to be bound by the following terms and conditions. If you do not agree to these terms, please do not use the service.

Return Policy

No returns will be accepted for orders above two thousand and five hundred ($2,500) dollars net, excluding taxes and shipping. Items on orders above this limit cannot be returned but might be replaced in case of manufacturing defect, freight claims or shipment errors.

Returns will not be accepted without Return of Goods Authorization (RGA) from www.shopestiluzusa.com. Requests must be in writing noting appropriate purchase order numbers for correct processing. Requests for return must be made within seven (7) days of delivery date. The RGA number must be clearly marked on all returned goods.

Merchandise must be returned within thirty (30) days from RGA date. Merchandise must be in perfect condition, carefully and thoroughly packed using the original carton/packing materials. Installed items cannot be returned unless there is a manufacturing defect not visible before installation. Defective merchandise will be accepted on a repair-return basis.

Freight Claims

Inspect packages thoroughly before accepting the merchandise. www.shopestiluzusa.com must be notified of any errors in shipping within seven (7) days of delivery date. www.shopestiluzusa.com will not accept any claims including, but not limited to, concealed damage, broken glass, missing parts or shipment errors seven (7) days after delivery date. For damaged items, photos are required.

Terms of Service

Users must be at least 18 years of age to use, including to place any order through, www.shopestiluzusa.com. If a user is accessing the site on behalf of an entity, organization, or company, they represent and warrant that they have the authority to bind such organization to these terms and they agree to be bound by these terms on behalf of such organization.

A user may register with www.shopestiluzusa.com in order to use certain aspects of the site. When you register for an account, you may be required to provide www.shopestiluzusa.com with some information about yourself (such as your e-mail address or other contact information). You agree that the information provided is accurate and that you will keep it accurate and up to date at all times. You are solely responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account. If you have reason to believe that your account is no longer secure, then you must immediately notify us.

Sales tax will be charged as applicable.

Product Availability

Following the placement of an order, customers will receive an email confirming their order has been received. However, unless expressly stated, this does not signify confirmation of a product’s price or availability or indicate that the order has been accepted or shipped. www.shopestiluzusa.com reserves the right, but is not obligated, to modify, correct, or update information relating to any products available at any time in its sole discretion, without prior notice.

Cancellation

Customers can cancel an order within a 24-hour window of order placement. To request an order cancellation, customers will need to contact www.shopestiluzusa.com using the contact form. This must include the customer’s name, address, order number, items to be cancelled, and the reason for the cancellation. If an order is already in route from its original location, it cannot be rerouted, redirected, or cancelled.

Lead times are not a valid reason for cancellation after the order has been shipped. Orders with longer lead times than originally announced, can be cancelled as long as the item(s) have not been shipped.

For some special, made to order and custom items, 100% prepayment and a waiver of cancellation might be required.

Shipping

Orders ship free of charge. Merchandise will be shipped by U.P.S. ground (or similar service) or other common carrier at www.shopestiluzusa.com discretion. Note that most fixtures and portable lamps meet U.P.S. and FedEx shipping standards. Any special shipping instructions or air freight service required must be in writing. Additional charges may apply.

We currently ship only to addresses within the United States, excluding Alaska, Hawaii, Puerto Rico or other non-continental U.S. territories. For shipping outside this area, please contact us.

The risk of loss for and title to products purchased on or through www.shopestiluzusa.com passes to you upon delivery to the carrier.

Warranty

Estiluz products are guaranteed against manufacturing defects for one year from date of delivery. Estiluz products with integral LED modules and drivers are guaranteed against manufacturing defects for five (5) years from date of delivery. This guarantee is limited to replacement of defective material and does not include any labor, expenses or damages contingent or incidental thereto. Due to the nature of the current LED and drivers manufacturing industry, www.shopestiluzusa.com might not have the ability to replace the LED modules and / or the drivers at the time of failure.

This warranty does not apply to products damaged due to accident, tampering, misuse, negligence or abuse. Any manipulation or alteration of the product by a third party will void the warranty. 

Notes

All Estiluz, Inc. products are designed and manufactured to keep customers satisfied. Consequently, please note the following:

1.      Due to the high quality of our finishes, we recommend using a soft dry polish cloth for cleaning, avoiding the use of special cleaning products that could damage the finish.

2.      Estiluz reserves the right to change or modify any product in order to make deemed improvements.

3.      Do not use bulbs of a higher power than indicated.

4.      All models are patent protected.

5.      Conformity Certificates and technical information of our products are available upon request.

Products are for indoor use only unless indicated for outdoor use.

User Content

Certain features may permit users to post content, such as product reviews and rating. By posting or publishing user content, you grant www.estiluzusa.com a worldwide, perpetual, irrevocable, non-exclusive, transferable right to use, copy, host, store, transfer, display, publish, reproduce, modify, translate, create derivative works of and distribute your user content, in whole or in part, in any media formats and through any media channels (now known or hereafter developed) at its sole discretion. Any such use of user content by www.estiluzusa.com, its affiliates of the parties and their respective successors, heirs, executors, administrators, legal representatives and permitted assigns may be without any compensation paid to the user.

Users are solely responsible for their user content and the consequences of posting or publishing user content. By posting and publishing user content, you affirm, represent, and warrant that: (a) you are the sole author, creator, and owner of, or have the necessary rights, consents, and permissions to use and to authorize www.shopestiluzusa.com and users to use and distribute your content as necessary; (b) you will not knowingly submit user content (i) that is false, inaccurate, or misleading; (ii) that violates any law, statute, ordinance, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination, or false advertising); (iii) that is or may reasonably be considered to be defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening, or unlawfully harassing to any individual, partnership, corporation, or other entity; (iv) for which you were compensated or granted any consideration by any third party; (v) that includes any information that references other websites, addresses, email addresses, contact information, or phone numbers; or (vi) that contains any computer viruses, worms, or other potentially damaging computer programs or files; and (d) your user content, and the use of user content as contemplated by the terms, does not and will not: (i) infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual  property or proprietary right; (ii) violate these terms or our Privacy Policy; or (iii) cause injury to any person or entity.

www.shopestiluzusa.com is under no obligation to edit or control user content and will not be in any way responsible or liable for user content. www.shopestiluzusa.com may, however, at any time and without prior notice (i) screen, remove, edit, or block any user content that in their sole judgment violates these Terms or is otherwise objectionable or (ii) refuse to post or remove any user content for any reason. If notified by a user or content owner that user content allegedly does not conform to these Terms, www.shopestiluzusa.com may investigate the allegation and determine in their sole discretion whether to remove the user content.

Changes to the Terms

www.shopestiluzusa.com reserves the right, at their discretion, to change these Terms on a going-forward basis at any time. In the event that a change to these Terms materially modifies users’ rights or obligations, www.shopestiluzusa.com will make reasonable efforts to notify users of such change. This notice may be through a pop-up or banner within the site, by sending an email to any address used to register for an account, or through other mechanisms.

Privacy Policy

This Privacy Policy describes how www.shopestiluzusa.com regulates the collection, use and other forms of processing of personal data. By entering data into any data collection form, users accept these terms of use and privacy policy, and consider themselves to be duly informed on the www.shopestiluzusa.com terms of use and privacy policy and agree to fully abide by them while visiting the website. Through the use of the website, users accept that the data they provide may be included and processed in the company’s personal data processing activities as described in this policy.

Users are responsible for the authenticity of the data provided, that is accurate, current and complete for the purpose for which it is provided. Users also accept responsibility for any damages, both loss of profit and consequential, which could be generated by said inaccuracies or falsehoods. If the data provided in the corresponding forms is owned by a third party, the user is solely responsible for properly obtaining said third party’s consent and for informing it of the terms contained in this legal notice and privacy policies.

What data does www.shopestiluzusa.com process and for what purpose?

Any data that is collected from the user may be processed for the following purposes:

The data collected through the subscription form to our newsletter (name, last name and email) is used to manage the subscription to our newsletter. Every newsletter has a link to unsubscribe.

The data collected through the account creation form (name, last name and email) is used to manage the creation of a user account and provide the services associated with it.

The data collected for the processing of an order (email, name, last name, address, phone number and card number) is used to manage the purchase, preparation and shipment of the order. It will also be used for communications between www.shopestiluzusa.com and its customers about their orders. Personal information may be used to conduct financial, tax and accounting audits, audits and assessments of www.shopestiluzusa.com’s operations, as well as for risk and compliance purposes. This information may also be used to maintain appropriate business records and enforce policies and procedures.

The data provided through the ‘Contact Us’ form (name, last name, email, phone number and any information that a user may provide www.shopestiluzusa.com within a message), through the enable email address or through social media, is used to manage contact details and respond to requests, questions or suggestions. In addition, the data provided in the contact form, regarding how did users hear about www.shopestiluzusa.com, may be used to carry out statistical studies.

Information Collected Automatically

Other traffic and geographic information, as well as how users navigate within the site, will be collected through the use of cookies. This may be used by www.shopestiluzusa.com for analytical purposes.

This includes browser type, device and operating system, page views, access times, language, and other similar device and browsing information. Estiluz may also collect activity information related to the use of their services, such as searches, items viewed, and other similar activity and usage information that may be used for statistical studies and the improvement of the site.

How Long Will www.shopestiluzusa.com Store Personal Data?

In general, the data is kept in accordance with the legally established or be kept as long as the data subject does not revoke their consent, exercise their right to erasure or objection to the processing.

With Whom Does www.shopestiluzusa.com Share Personal Information

In general, www.shopestiluzusa.com does not share personal information with third parties for their own marketing or advertising purposes. www.shopestiluzusa.com does share personal information with:

·        Service providers. Including payment processors, shipping, IT and website hosting, customer support, auditors, consultants and legal counsel, etc. www.shopestiluzusa.com will provide service providers with the information needed for them to perform these services.

·        Affiliates. Personal information may be shared with businesses controlling, controlled by, or under common control with www.shopestiluzusa.com.

·        Other www.shopestiluzusa.com users. For example, if a user submits or makes available information through public-facing features, including when they post reviews. Any communication submitted by such interactive features may be viewable by others, including www.shopestiluzusa.com users and the public. By submitting or posting public-facing features, users acknowledge that they have no expectation of privacy in the content they submitted for such features.

·        Third party marketing and analytics providers. www.shopestiluzusa.com may also disclose personal information, such as device and browsing, and activities and usage information, to third party marketing and data analytics providers, and other companies who provide marketing, advertising, campaign management, or analytics services on its behalf.

User Accounts

Users can review and manage their personal information by logging into their account and updating their account and profile information, including their email and password.

www.shopestiluzusa.com recommends the following actions:

·        Users are advised to read and review, both prior to and after registering as a user, the general terms of use, the privacy policy and the returns policy.

·        Users are advised to employ different passwords to log into the various social media sites in which they have an account.

·        Users are required to use passwords with a minimum length of ten (10) characters. Users are advised to use passwords containing numbers, uppercase and lowercase letters, and special characters.

·        Users are advised to install antivirus software on their computers and to keep it properly updated.

·        Usernames and passwords should never be provided to third parties or shared with others. Passwords are private information and not even www.shopestiluzusa.com will be able to access or make changes to them.

Payment Methods

Online payments may be made by all major credit cards and Apple Pay through Stripe. Stripe’s policies apply, including, but not limited to: Terms and Conditions, Privacy Policy, and other security policies.

Terms and Conditions updated on 9/13/23